FREQUENTLY ASKED QUESTIONS

Your products will usually ship within 5-8 days of your order being placed, and then take another 5-10 days to reach your doorstep. Each item at Aurora Activewear has an estimated delivery time of 5-10 BUSINESS DAYS but these times will vary from time to time. 

Unfortunately we do not change sizes after an order has been placed as orders are picked and packed immediately after an order being placed. UNDER NO CIRCUMSTANCES CAN OUR TEAM CHANGE YOUR SIZES  

Tracking numbers will start to work within 5 DAYS of us sending your tracking code to you via email. This timeframe may be longer from time to time. The reason your tracking number may not be working is due to the fact that tracking numbers update and begin working when your order reaches certain checkpoints on it’s journey to your front door. When your order reaches the first checkpoint and is scanned it will begin to work and the tracking process will be available to you.

Tracking numbers will start to work within 5 DAYS of us sending your tracking code to you via email. This timeframe may be longer from time to time. The reason your tracking number may not be working is due to the fact that tracking numbers update and begin working when your order reaches certain checkpoints on it’s journey to your front door. When your order reaches the first checkpoint and is scanned it will begin to work and the tracking process will be available to you.

Please make sure you check all folders in your inbox including the junk and spam folders. We understand these days we receive hundreds if not thousands of emails per day. If you still cannot find your confirmation email please do one last check by searching the email address that would have sent your order confirmation which will be auroractivewear@gmail.com

If you still are having zero luck finding your order confirmation don’t worry, simply reach out to us via our help centre as this means you’ve accidentally provided the incorrect email during checkout. 

Our customer service team is available Monday to Friday and are very quick to respond. Our turnaround response time for all queries is one business day. 

Please click here to get in touch